# Driver Error

### "An error occurred trying to load the driver, please contact support"

To resolve the issue, follow these steps:

1. Disable your [antivirus software.](broken://spaces/qCISdFeyftojMB9Wf6t6/pages/OTlZ0PaJb8eGGSxH5fWi)
2. Turn off [memory integrity settings.](broken://spaces/qCISdFeyftojMB9Wf6t6/pages/Os8axaZfSbDG3SPEo3Fi)
3. Disable the [vulnerable driver blocklist.](broken://spaces/qCISdFeyftojMB9Wf6t6/pages/r9jX7eaegvAAswkzk5sH)
4. Uninstall any [anti-cheat software.](broken://spaces/qCISdFeyftojMB9Wf6t6/pages/C7IeFi9xzVzCwq08DtFB)
5. Remove the latest Windows security update.

### C035001E Error

* Turn on [Virtualization](/getting-started/guide/1.-virtualization.md) in BIOS
* Turn off [Hyper-V](/getting-started/guide/3.-hyper-v.md) in Windows

### 0*x*1001 Error

* Turn off [Antivirus Software](/getting-started/guide/4.-antivirus.md)
* Turn off [Memory Integrity](/getting-started/guide/6.-memory-integrity.md)
* Disable the [Vulnerable Driver Blocklist](/getting-started/guide/7.-driver-blocklist.md)
* Uninstall [Anti-Cheat](/getting-started/guide/5.-disabling-anti-cheat.md)

### C0000041

* Open your command prompt as Admin type : `sc stop vgk`
* If the above step does not work please [uninstall riot.](https://sozvasguide.gitbook.io/getting-started/guide/4.-antivirus)


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